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FAQ
 

FAQ

How do I confirm a booking with you?
To make a booking with us, we just need an email address with your official confirmation, your accommodation address in Cracow and a mobile number of your group leader.


What is the payment policy?
We require a 10% deposit seven days before the event. The additional  payment can be made with our guide on the day of the event. We require a deposit for booking  accommodation 14-31 days (depending on hotel policy) before your arrival.


What is the cancellation policy?
There is no reimbursement of a deposit made within seven days of the event.


How to change booking?
If you want to change your booking just let us know by email or phone.


Is there minimum size of the group?
When you send your enquiry we always ask the group size. We are advise what is possible to organise even for only two people. Some activities have minimum participation - we will advice you accordingly.


Ho do we get to Cracow ?
There are many budget airlines that fly directly to Cracow Balice airport. There are also flights to Katowice airport  located approximately 50 miles from Cracow. There are no visa requirements for EU citizens, only a passport is required.

 

Is there an emergency contact number to your company Rep?
We have two emergency contact numbers: 0048 504 435 825 or 0048 606 903 748

 

 

 

 

 
 

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Skype: My status
Mobile: 0048 606 903 748
Mobile: 0048 504 435 825
Office: 0048 12 3965227
UK local rate: 020 3289 3009
e-mail: info@funincracow.com